Charlotte Yau , BACP

Charlotte Yau supports people navigating life between cultures, shifting identities and caring roles, offering a therapeutic space attuned to the complexities that accompany those experiences. She understands how migration, bicultural upbringings or caring responsibilities can leave a person feeling disconnected, carrying unspoken grief or struggling with belonging and family expectations. Her practice is geared toward people who want a place where their full experience is welcomed without constant explanation of cultural context.

Clients work with her to reflect on personal journeys, process difficult memories and rebuild a sense of identity and stability in new or changing circumstances. The work often focuses on processing grief, managing anxiety and stress, addressing low mood and exploring identity, while respecting each person’s cultural values and life story. Charlotte places emphasis on developing resilience and practical coping strategies so people can regain balance and move forward with more clarity and self-compassion.

She creates a warm, compassionate environment where experiences of loss, relationship strain, parenting challenges and career pressures can be explored alongside trauma, intimacy and attachment concerns. Based in the United Kingdom, Charlotte brings five years of experience to her practice and holds the BACP credential - membership of the British Association for Counselling and Psychotherapy, a UK professional body for therapists. Her working days are Monday, Wednesday and Thursday.

Therapeutic Approaches and Online Support

Charlotte integrates Acceptance and Commitment Therapy and Client-Centered Therapy alongside Cognitive Behavioral Therapy to tailor support to each person’s needs. Acceptance and Commitment Therapy (ACT) helps people notice difficult thoughts and feelings without getting stuck in them, then identify values and take meaningful action - a useful approach for anxiety, grief and life transitions. Client-Centered Therapy emphasizes an empathetic, non-directive relationship where the client’s pace and perspective guide the work, supporting identity exploration, self-esteem and relational concerns. Cognitive Behavioral Therapy (CBT) focuses on identifying patterns in thinking and behavior and developing practical coping skills, which can help with anxiety, depression and stress management.

Finding the right approach is part of the therapeutic process, and Charlotte works collaboratively with clients to determine which methods best fit their goals, preferences and circumstances. She adapts techniques from different models as needed to support each person’s progress.

Online therapy via video calls, phone sessions, live chat or text-based messaging offers flexibility for people juggling work, caregiving or relocation. These formats make it easier to maintain continuity of care and access licensed professionals and therapists from a location that suits the client, while allowing sessions to fit around busy schedules and changing life demands.