Fiona Connell , NCPS

Fiona Connell recognises that asking for help is often the hardest step, and she approaches each person with patience and understanding to support their journey toward healing and growth. She offers a calm, companionable presence for those who feel overwhelmed by the idea of starting therapy and prefers to walk alongside clients as they explore change.

Fiona worked for many years with a mental health charity before establishing a private practice. She practices as a Pluralistic Counsellor, which means she draws on a range of therapeutic methods and tailors them to each person rather than following a single model. Her practice is informed by a person-centred stance, so sessions are shaped around the client’s needs and priorities rather than a preexisting treatment plan. She uses regular check-ins to ensure work remains relevant and responsive.

Fiona aims to build a trusting partnership through warmth, kindness, and integrity. She holds the NCPS credential - a marker of professional training in counselling - and strives to create a non-judgemental space where people can explore themselves, their lives, and possible ways forward. Where there is a serious risk of harm to the client or others, she will take appropriate action in line with professional responsibilities.

Evidence-based pluralistic and person-centred care online

Fiona draws on a pluralistic counselling approach, which combines methods from different therapeutic models to suit each person’s needs. This flexible way of working allows the therapist and client to select techniques that feel most helpful for issues such as stress, anxiety, trauma, grief, or relationship difficulties. The aim is to use what works best for the individual rather than applying a one-size-fits-all method.

Her person-centred approach places the client’s priorities at the heart of every session, emphasising empathy, respect, and collaboration. Sessions are shaped by the client’s goals and regular check-ins ensure the work stays aligned with what matters most to them. Finding the right therapeutic mix is part of the process, and Fiona works together with clients to identify the best fit based on needs, goals, and preferences.

Online therapy with Fiona is offered through video calls, phone sessions, live chat, or text-based messaging to provide practical flexibility and accessibility. These formats make it easier to fit therapy around daily life, reduce travel time, and maintain continuity of care when in-person meetings are not possible. Please note Fiona is not currently accepting new clients.