Hayley Matthews , BACP, NCPS

Hayley Matthews is a qualified therapeutic counsellor in the United Kingdom with five years of experience supporting people through both short-term and long-term counselling. She works with a broad range of mental health concerns and life challenges, including depression, anxiety and social anxiety, post-traumatic stress, relationship difficulties, bereavement and loss, loneliness, life-changing events, family conflict, work-related stress, addiction, confidence and self-esteem concerns, ADHD, bipolar disorder, eating and sleeping problems, parenting challenges, and issues related to intimacy and grief.

Hayley believes that each person experiences the world in a distinct way and that those experiences shape how they respond to stress and change. Her core approach is person-centered, offering a relational therapeutic style that emphasises genuineness, warmth, respect and non-judgemental listening to help clients make sense of their experiences. She also draws on techniques from cognitive behavioral therapy and solution-focused brief therapy, and may invite creative methods such as metaphor, journaling or creative writing where these fit the work.

Having worked in the care sector for many years, Hayley brings a strong commitment to improving quality of life and empowering people to find realistic solutions to the issues causing distress. She offers counselling by telephone and online and has received positive feedback from those she has worked with. Hayley is a registered member of the BACP - the British Association for Counselling and Psychotherapy - and also holds NCPS credentials. Her practice is clinically supervised and she is fully insured to practise.

Therapeutic approaches and online support with Hayley Matthews

Hayley uses a person-centered approach that focuses on understanding each person's unique perspective and building a trusting, empathetic relationship - this helps people explore how life experiences shape current feelings and behaviours and is useful for a wide range of concerns including anxiety, depression and relationship issues. She also incorporates attachment-based ideas that examine how early relationships influence patterns of connection and coping, which can be particularly helpful when working with intimacy, abandonment or attachment-related difficulties. In addition, Hayley draws on cognitive behavioral therapy (CBT) techniques to help identify and gently challenge unhelpful thoughts and develop practical strategies for managing symptoms and day-to-day challenges.

Choosing the right approach is part of the therapeutic process, and Hayley works collaboratively with each person to find the best fit based on individual needs, goals and preferences. She adapts methods over time and combines approaches in ways that make sense for the client’s situation.

Online therapy with Hayley is offered by video calls, phone sessions, live chat or text-based messaging, providing flexibility for different schedules and comfort levels. These options make it easier to access support from home, during work breaks or when travel is difficult, while allowing the therapeutic relationship and tailored interventions to continue in a convenient format.