Raphaella Heaven , BACP

Raphaella Heaven is a UK-based counsellor with five years of professional experience supporting adults, children and young people. She practices with respect, sensitivity and compassion, offering a calm, nonjudgmental space for people facing stress, anxiety, depression, relationship difficulties, grief and loss, trauma and parenting challenges.

Raphaella adapts conversations and treatment plans to match each person's individual needs, drawing on an integrated humanistic approach that places the client's experience at the centre of the work. She also uses creative aids such as pictures, music and timelines to help people explore feelings and memories in different ways. This practical creativity can be especially helpful for those who find it difficult to put emotions into words.

She is registered with the BACP - the British Association for Counselling and Psychotherapy - a professional body that reflects recognised standards for practising counsellors. Raphaella encourages clients to bring paper and coloured pencils or felt-tip pens to sessions when useful, and she views the decision to start therapy as an act of courage. Her aim is to support and empower people as they work toward a more fulfilling and hopeful life.

Client-Centered and Creative Approaches for Online Care

Raphaella works from a client-centered perspective, which focuses on listening closely to each person's experience, offering empathy and supporting the client's own capacity for change. This approach is useful for people seeking a respectful, non-directive space to explore feelings like anxiety, depression and relationship concerns.

She also draws on an integrated humanistic method that considers the whole person - emotions, relationships and life context - and uses creative expressive techniques, such as pictures, music and timelines, to help access memories and feelings that may be hard to articulate. These methods often help with trauma, grief and coping with major life changes.

Finding the right therapeutic approach is part of the process, and Raphaella will work collaboratively with clients to identify what fits best based on needs, goals and preferences. Licensed professionals, including therapists, can combine these approaches to tailor care.

Online sessions by video, phone, live chat or text-based messaging offer practical flexibility, allowing people to access support from home, fit therapy around work and family commitments, and choose the communication style that feels most comfortable for them.